Assistant Service Advisor

Edwards Storm Lake Inc; Storm Lake (IA); On-site; USD 19,000 - 28,000; Full time

Job summary

Edwards Auto Group in Storm Lake, IA is seeking an Assistant Service Advisor to join our service team as the first point of contact for customers. This hourly entry level role offers growth opportunities to become a Service Advisor and emphasizes excellent customer service and communication.

The position will involve greeting customers, prepping vehicles for service, scheduling, and supporting the service department with repair orders and sales processes.

Qualifications

• Excellent verbal communication skills.
• Positive attitude and customer focused demeanor.
• Proficient typing skills.
• Previous customer service experience is preferred.

Responsibilities

• Greet customers and check them in to the service system.
• Prepare vehicles for service including mats, fluids, and drive to service bay.
• Schedule customers and manage department workflow.
• Assist with repair orders and service sales processes.
• Other duties as assigned by management.

Skills

Verbal communication

Customer focus

Typing speed

Customer service experience

Job description

Description

Edwards Auto Group is looking for multiple Assistant Service Advisors to join our service teams! The Assistant Service Advisor will assist the Service team and be the first point of contact for our customers. This person will be in constant contact with employees and customers and will demonstrate excellent customer service and communication skills.

This position will be an hourly entry level role with potential growth opportunities to Service Advisor.

Responsibilities

• Greeting customers, and getting them checked into the system
• Prep vehicle for service; install paper floor mats, checking battery, top off fluids, drive vehicle to service garage.
• Scheduling customers and understanding the work flow of the department
• Assist with repair orders and the sales process for the service department
• Other duties as assigned by management.

Requirements

• Excellent verbal communication skills
• Positive attitude and customer focused demeanor
• Proficient typing skills
• Previous customer service experience is preferred