Automotive Service Advisor

B&B Tire Pros & Auto Care; Rock Hill (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Paid time off

401(k)

Employee discounts

Job summary

A tire and auto service company in Rock Hill, SC, seeks a Service Advisor to provide customer advice on vehicle needs and create repair orders. The role focuses on building long-term relationships with customers to ensure satisfaction. Requirements include a high school diploma and experience with computerized sales software, with preference given to those with automotive experience. Candidates should be prepared to maintain service quality and comply with safety regulations. Competitive benefits and opportunities for growth are offered.

Qualifications

• High School graduate or vocational training is essential.
• Knowledge of computerized sales software is crucial.
• Experience in retail, preferably in automobiles or tires.

Responsibilities

• Meet and greet customers promptly.
• Create Repair Order Requests detailing services.
• Obtain customer approvals for services.

Skills

Customer service

Knowledge of computerized sales software

Auto/truck tire knowledge

Education

High School graduate or comparable vocational training

Tools

Mitchell Repair

Activant

All-Data

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Employee discounts
• Vision insurance

Company Overview

Here at B&B Tire & Auto Care, we take pride in being the best at what we do, but we also have fun while we're doing it. We also provide excellent training and development, competitive compensation, and good benefits. Start your new career with a strong and stable company.

Benefits and Perks

• Laughing and having a good time
• Being a part of a Top Tier quality shop
• Training and Development
• Competitive Compensation
• Excellent Benefits

Job Summary

Advise and consult customers on vehicle service needs while building a relationship to create a lifelong customer. Create repair orders for customers and communicate with the service department. We strive to make someone leave happier than they came to us.

Responsibilities

• Promptly meets and greets customers
• Determines the nature of customer problems; May make road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
• Preferred experience but not required:
  • 5+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
  • 2+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
  • Experience as a vehicle mechanic or lubrication technician