Automotive Service Advisor

Bay Area Point S Tire & Auto - Severna; Severna Park (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Company events

Uniforms provided

Advancement opportunities

Paid time off

Stable hours

Training programs

Insurance options

401(k) match

Competitive wages

Job summary

Bay Area Point S Tire & Auto - Severna in Severna Park, MD is seeking energetic Service Advisors to act as the primary contact between customers and the service department. You will help customers understand recommendations, explain costs, and coordinate with technicians to ensure a smooth service experience.

The role emphasizes strong communication, knowledge of tires and basic maintenance, and the ability to upsell services while delivering excellent customer service.

Qualifications

• High School Diploma or equivalent.
• Willingness to pursue TIA certification with company support.
• Valid driver’s license and acceptable driving record.
• Experience in customer service, automotive industry knowledge.
• Strong communication and upselling ability.

Responsibilities

• Perform all duties and skills of a Service Advisor.
• Understand the skills and processes of Service Technician II (Retail & Commercial).
• Conduct an in-depth inspection of the customer's vehicle to identify tire and level II mechanical issues.
• Documenting the customer's concerns and collecting relevant information.
• Recommend tires and basic services based on the vehicle's condition and the customer's concerns.
• Provide clear explanations of recommended tires and/or services, including costs and timeframes.
• Provide customers with accurate cost estimates for proposed tires and/or basic services.
• Scheduling of tires and basic mechanical service.
• Higher level of communication with service technicians and customers.
• Suggest preventive maintenance services and upsell additional services when appropriate.
• Educating customers about the importance of routine maintenance.
• Ordering necessary Tires for customers.
• Understanding inventory and ensuring the availability of required tires.
• Educating customers on tire and basic service best practices and answering questions.

Skills

Customer service

Communication

Scheduling

Multitasking

Education

High School Diploma or Equivalent

Automotive-related training preferred

Tools

POS software

Appointment scheduling software

Microsoft Office

Job description

Benefits

• Bonus based on performance
• Company parties
• Free uniforms
• Opportunity for advancement

Benefits/Perks

• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 90 days
• Competitive wages
• 401(k) savings plan with company match

Job Summary

Are you ready to join the winning team? At Bay Area Point S Tire & Auto, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Service Advisors

Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.

Responsibilities

• Perform All Duties and skills of a Service Advisor
• Understand the skills and processes of Service Technician II (Retail & Commercial)
• Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.
• Documenting the customer's concerns and collecting relevant information.
• Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
• Providing clear explanations of recommended tires and/or services, including costs and timeframes.
• Providing customers with accurate cost estimates for proposed tires and/or basic services.
• Scheduling of tires and basic mechanical service
• Higher level of communication with service technicians and customers.
• Suggest preventive maintenance services and upsell additional services when appropriate.
• Educating customers about the importance of routine maintenance.
• Ordering necessary Tires for customers.
• Understanding inventory and ensuring the availability of required tires.
• Educating customers on tire and basic service best practices and answering questions.

Qualifications

• High School Diploma or Equivalent
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
• Willingness to pursue TIA certification with company support and assistance
• Valid driver’s license and acceptable driving record required
• Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
• Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
• The ability to upsell services and products based on vehicle condition and customer needs.

Company Overview

Are you ready to join the winning team? At Bay Area Point S Tire & Auto, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.