Automotive Service Advisor

Pointstire; Moab (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

Pointstire in Moab, Utah is looking for a skilled Service Advisor to join our team. The ideal candidate will manage customer interactions effectively, ensuring a smooth service experience through clear communication.

This role involves understanding customers' vehicle needs, recommending appropriate services, and coordinating with technicians to maintain high levels of customer satisfaction. A background in customer service and automotive knowledge is preferred.

We offer competitive salary and benefits, while fostering a culture of value and respect among our team.

Qualifications

• High School Diploma or equivalent required.
• Technical training in automotive repair preferred.
• Valid driver’s license and acceptable driving record necessary.
• Customer service experience in automotive industry preferred.
• Excellent verbal and written communication skills needed.
• Ability to manage multiple tasks effectively.

Responsibilities

• Act as the primary point of contact for customers.
• Understand and document vehicle concerns accurately.
• Recommend tires and services based on vehicle condition.
• Educate customers on routine maintenance and services.
• Coordinate with technicians and manage service schedules.
• Provide accurate cost estimates for services.

Skills

Customer service

Verbal communication

Time management

Technical understanding

Attention to detail

Education

High School Diploma or Equivalent

Technical or vocational training in automotive repair

Tools

POS software

Microsoft Office

Job description

Benefits:

• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Job Summary

Are you ready to join the winning team? At Point S Moab, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.

Responsibilities

• Perform All Duties and skills of a Service Advisor
• Understand the skills and processes of Service Technician II (Retail & Commercial)
• Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.
• Documenting the customer's concerns and collecting relevant information.
• Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
• Providing clear explanations of recommended tires and/or services, including costs and timeframes.
• Providing customers with accurate cost estimates for proposed tires and/or basic services.
• Scheduling of tires and basic mechanical service
• Higher level of communication with service technicians and customers.
• Suggest preventive maintenance services and upsell additional services when appropriate.
• Educating customers about the importance of routine maintenance.
• Ordering necessary Tires for customers.
• Understanding inventory and ensuring the availability of required tires.
• Educating customers on tire and basic service best practices and answering questions.

Qualifications

• High School Diploma or Equivalent
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
• Valid driver’s license and acceptable driving record required
• Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
• Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
• The ability to upsell services and products based on vehicle condition and customer needs.