Automotive Service Advisor

Mac's Tire Pros; Ashland (VA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Health insurance

Paid time off

Signing bonus

Job summary

Mac’s Auto Repair is seeking a Service Advisor to greet customers, assess service needs, and translate requests into repair orders. You will communicate with the service department and obtain customer approval before work begins.

This role offers great growth opportunities in a friendly, stable shop with strong training, paid time off, and a signing bonus for joiners.

Qualifications

• High School graduate or comparable vocational training.
• Knowledge of computerized sales and marketing software.
• Knowledge of auto/truck tire, lubrication and maintenance issues.
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to diagnose malfunctions.

Responsibilities

• Prompts meets and greets customers.
• Determines the nature of customer problems.
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold.
• Obtains customer approval for service before delivering order to service personnel.
• Reviews completed repairs or services performed with customers and collects payment.
• Performs daily cash/sales procedures at close of business day.

Skills

Computerized sales software

Auto/truck tire knowledge

Maintenance knowledge

Education

High School graduate or comparable vocational training

Tools

Mitchell Repair

Activant

All-Data

Vehicle service manuals

Job description

Benefits

• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Signing bonus

Company Overview

At Mac’s Auto Repair we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Job Summary

Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.

Great growth and career opportunities.

Responsibilities

• Promptly meets and greets customers
• Determines the nature of customer problems
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Performs daily cash/sales procedures at close of business day

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions

Preferred Experience

• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
• 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.