Automotive Service Advisor

Matthews Kia of Cartersville; Cartersville (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fast paced work environment

Paid training and development

Career growth opportunities

Medical and dental coverage after 2 mo

Paid vacation

Job summary

Matthews Kia of Cartersville is seeking a Product Specialist to guide customers through their vehicle service and purchase journey with a friendly, professional approach. You will assist clients in selecting recommended services, explain vehicle condition, and build rapport to support their decisions.

The role requires strong communication and customer service skills, a high school diploma, and the ability to work Monday through Saturday in a fast-paced dealership setting.

Qualifications

• High school diploma or GED required.
• Experience as a service advisor is a plus.
• Excellent communication and customer service skills.
• Ability to work Monday to Saturday.
• Strong computer and phone skills.
• Professional appearance and work ethic.
• Self-motivated and goal-oriented in a fast-paced environment.
• Valid driver's license and clean MVR.

Responsibilities

• Assist customers in selecting suggested service in a friendly, professional, and efficient manner
• Utilize walk around process to increase customer awareness of vehicle condition and build rapport
• Generate service order estimates/quotes for customers
• Schedule appointments and maintain an organized schedule
• Conduct post-repair follow up
• Resolve customer complaints
• Maintain value, quality, and integrity

Skills

Excellent communication

Customer service

Computer skills

Phone skills

Self-motivated

Goal-oriented

Education

High school diploma or GED

Job description

\"All dealership personnel will treat every customer as potential lifetime purchaser, communicating a professional image that embraces honesty and concern for customer’s wants and needs… That is Our Goal!\"

Join a Winning Team, Where you can find success and a way to change your lifestyle. The Matthews Way, we are offering a career opportunity in a fast-paced, exciting work environment which can be challenging and rewarding. You will be responsible to assist our clients through their purchase process with an emphasis on customer service.

Description:

Matthews Kia is a company that is built on the principles of integrity, customer service, personalization and treating everyone equally. If you are a passionate person with a love for people, customer service, and the ambition to excel in a professional environment, a position as a Product Specialist is perfect for you!

About Matthews Kia:

Matthews Kia is family owned and operated. Our team works in an encouraging, diverse and fun environment that cultivates a work and life balance. This positive work environment provides an exceedingly sensational customer experience and is a big part of why 99% of our guests and customers would refer us to their friends, loved ones and family.

Responsibilities:

• Assist all customers in selecting suggested service in a friendly, professional, and efficient manner
• Utilize walk around process to increase customer awareness of vehicle condition and build rapport
• Generate service order estimates/quotes for customers
• Schedule appointments and maintain an organized schedule
• Conduct post-repair follow up
• Resolve customer complaints
• Maintain value, quality, and integrity

Qualifications (Education, Experience, Certifications, Licenses):

• Minimum high school diploma or GED equivalent required
• Service Advisor experience a plus
• Excellent communication and customer service skills
• Ability to work Monday to Saturday
• Strong Computer & Phone Skills
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and ability to work within a fast-paced environment
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
• Drug-Free Workplace

*All potential employees must pass pre-employment testing including a background check

Benefits:

• Fast paced work environment
• Paid training and development
• Career growth opportunities
• Medical and dental coverage available after 2 month period
• Paid vacation

Job Type: Full-time