Automotive Service Advisor

Matthews-Kia-of-Cartersvill; Cartersville (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fast paced work environment

Paid training and development

Career growth opportunities

Medical and dental coverage after 2月

Paid vacation

Job summary

Matthews Kia is seeking a Product Specialist to assist customers through the service process, using a friendly and professional approach. You will guide clients, perform vehicle condition Walk-Arounds, prepare estimates, and coordinate scheduling to ensure a smooth experience.

Ideal candidates bring strong communication, computer and phone skills, and a professional appearance. A high school diploma is required, plus valid driver's license and a proactive, customer-focused attitude in a

Qualifications

• Minimum high school diploma or GED equivalent.
• Service Advisor experience a plus.
• Excellent communication and customer service skills.
• Ability to work Monday to Saturday.
• Strong computer & phone skills.
• Professional appearance and work ethic.
• Self-motivated, goal-oriented, and ability to work within a fast-paced environment.
• Current, valid driver’s license and satisfactory MVR.
• Drug-Free Workplace.

Responsibilities

• Assist all customers in selecting suggested service in a friendly, professional, and efficient manner
• Utilize walk around process to increase customer awareness of vehicle condition and build rapport
• Generate service order estimates/quotes for customers
• Schedule appointments and maintain an organized schedule
• Conduct post-repair follow up
• Resolve customer complaints
• Maintain value, quality, and integrity

Skills

Excellent communication and customer

Strong computer & phone skills

Self-motivated and goal-oriented

Professional appearance and work ethic

Ability to work Monday to Saturday

Driver's license (valid)

Education

High school diploma or GED

Job description

\"All dealership personnel will treat every customer as potential lifetime purchaser, communicating a professional image that embraces honesty and concern for customer’s wants and needs… That is Our Goal!\"

Join a Winning Team, Where you can find success and a way to change your lifestyle. The Matthews Way, we are offering a career opportunity in a fast-paced, exciting work environment which can be challenging and rewarding. You will be responsible to assist our clients through their purchase process with an emphasis on customer service.

Description:

Matthews Kia is a company that is built on the principles of integrity, customer service, personalization and treating everyone equally. If you are a passionate person with a love for people, customer service, and the ambition to excel in a professional environment, a position as a Product Specialist is perfect for you!

About Matthews Kia:

Matthews Kia is family owned and operated. Our team works in an encouraging, diverse and fun environment that cultivates a work and life balance. This positive work environment provides an exceedingly sensational customer experience and is a big part of why 99% of our guests and customers would refer us to their friends, loved ones and family.

Responsibilities:

• Assist all customers in selecting suggested service in a friendly, professional, and efficient manner
• Utilize walk around process to increase customer awareness of vehicle condition and build rapport
• Generate service order estimates/quotes for customers
• Schedule appointments and maintain an organized schedule
• Conduct post-repair follow up
• Resolve customer complaints
• Maintain value, quality, and integrity

Qualifications (Education, Experience, Certifications, Licenses):

• Minimum high school diploma or GED equivalent required
• Service Advisor experience a plus
• Excellent communication and customer service skills
• Ability to work Monday to Saturday
• Strong Computer & Phone Skills
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and ability to work within a fast-paced environment
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
• Drug-Free Workplace

*All potential employees must pass pre-employment testing including a background check

Benefits:

• Fast paced work environment
• Paid training and development
• Career growth opportunities
• Medical and dental coverage available after 2 month period
• Paid vacation

Job Type: Full-time