Entry Level Automotive Customer Service Representative

Jim Coleman Auto Group; Clarksville (MD); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and vision)

401(k)

Paid vacation

Sick leave

Paid holidays

Job summary

A family-owned automotive dealership in Maryland seeks energetic Automotive Product Specialists. Candidates should possess a passion for helping others and customer service skills. Responsibilities include greeting customers, assisting with test drives, and building a referral network. The company offers extensive training and benefits like health insurance and a 401(k). This role encourages a professional yet fun work environment.

Qualifications

• Enthusiastic and outgoing personality.
• Passion for helping others and customer service.
• Sales experience is not necessary; paid training provided.

Responsibilities

• Greet customers and assess their vehicle needs.
• Accompany customers on test drives and demonstrate features.
• Build rapport to create a customer referral network.
• Collaborate with sales managers to maximize opportunities.
• Build rapport with customers to build a base of referrals to establish customer network.
• Work with sales managers and BDC staff to capitalize on all opportunities.
• Keep up with industry standards and best practices.
• Most, importantly always take care of the customer and have fun while maintaining professionalism.

Skills

Customer service

Sales skills

Communication

Job description

Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees. If you have the motivation to join a luxury sales environment and hit our high standards - we'd like to meet with you! We provide opportunity for growth and advancement. We don't have just salespeople, we have trained, certified, and motivated Automotive Product Specialists. If you are an energetic a motivated professional who loves to make clientele happy, please apply by uploading your resume. Our dealership is rather progressive and has a highly energetic feel. We like to have a great time while providing even greater customer service. We also have one of the best pay plans in the area! The Right Candidate will be someone who is enthusiastic, outgoing, and full of positive energy. You will be someone who enjoys working with people and possesses a passion for helping others. Sales experience is not necessary. Paid training too!

Responsibilities - Car Sales

• Greet customers in a friendly manner and listen to their requirements in order to match their vehicle needs with one in current inventory.
• Accompany customer on test drives and demonstrate vehicle features and technology.
• Follow guidelines and best practices for dealing with and handling internet inquires.
• Assist all customers who arrive in our showroom.
• Build rapport with customers to build a base of referrals to establish customer network.
• Work with sales managers and BDC staff to capitalize on all opportunities.
• Keep up with industry standards and best practices.
• Most, importantly always take care of the customer and have fun while maintaining professionalism.

Benefits

• Health insurance (medical, dental and vision)
• 401(k)
• Paid vacation
• SSL (sick leave)
• Paid holidays

Applicants have rights under Federal Employment Laws

• Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla
• Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster
• Employee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf