Automotive Service Advisor

Suburban Chrysler Dodge Jeep Ram of Ann Arbor; Ann Arbor (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Suburban Chrysler Dodge Jeep Ram of Ann Arbor is seeking a Service Advisor to handle customer calls, greet clients, and coordinate vehicle service. You will assess needs, communicate costs and timelines, and ensure accurate repair orders are created in the ADP system.

The role emphasizes strong communication, attention to detail, and timely status updates to customers throughout vehicle servicing and delivery.

Qualifications

• Demonstrate strong attention to detail in daily tasks.
• Show a sense of urgency when addressing customer needs.
• Communicate clearly and professionally with customers and team members.
• Type accurately to enter repair orders and notes.
• Calculate service costs and give accurate estimates.
• Maintain basic computer skills for daily operations.
• Possess a valid driver's license and acceptable driving record.

Responsibilities

• Answer incoming phone calls in a friendly, professional manner.
• Follow the ICC and ICC2 processes and greet customers warmly.
• Identify and resolve customer concerns during the service process.
• Explain repair findings, costs, and timelines to customers.
• Prepare and write repair orders using the ADP system.
• Dispatch orders to technicians and monitor progress.
• Provide status updates to customers during servicing and delivery.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing speed

Mathematics for costs and change

Basic computer skills

Valid driver’s license

Tools

ADP system

Job description

Dealership:L0400 Suburban Chrysler Dodge Jeep Ram of Ann ArborWhat You'll DoAnswer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).Follow the Initial Customer Contact (ICC) process.Greet customers in a friendly and professional manner.Identify, confirm and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when service will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for service needs.Offer a multi-point inspection.Write accurate repair orders using ADP system.Follow the Interim Customer Contact (ICC2) process.Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with Additional Service Requests.Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.Communicate with technicians to gain clear understanding of services required and/or performed.Follow-up with customer during repair/servicing of vehicle so they are aware of status.Follow the Customer Delivery (CD) process.Receive and process cash or credit payment for all services performed.Upon completion of service promptly and professionally deliver vehicle to customer.Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.What You'll BringStrong attention to detailSense of urgencyExcellent communicationTyping – ability to type efficiently in order to enter repair orders.Mathematics – calculating service costs and counting change.Basic computer skillsAcceptable driving record and a valid driver's license in your state of residence