Service Advisor

All American Chrysler Dodge Jeep Ram FIAT of San Angelo; San Angelo (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

All American Chrysler Dodge Jeep Ram FIAT of San Angelo is seeking a proactive Service Advisor to greet customers, document concerns and present repair options. You will guide the customer through the service process from intake to delivery.

You will write repair orders in ADP, provide accurate estimates, coordinate with technicians, and follow up with customers to ensure satisfaction. A high school diploma and strong communication are required.

Qualifications

• High school diploma or equivalent required.
• Strong communication and organizational skills.
• Ability to read and interpret repair orders and estimates.

Responsibilities

• Answer incoming calls in a courteous, professional manner.
• Greet customers and identify, confirm, and offer resolution to concerns.
• Communicate service needs, costs, and completion times to customers.
• Write accurate repair orders and estimates using the ADP system.
• Coordinate with technicians and follow up with customers during service.
• Deliver vehicles promptly after service completion and ensure customer satisfaction.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Mathematics

Basic computer skills

Valid driver's license

Education

High school diploma or equivalent

Tools

ADP system

Job description

Dealership:L0116 All American Chrysler Dodge Jeep Ram FIAT of San AngeloAll American Chrysler Jeep Dodge of San AngeloHiring: Service AdvisorPay: Base plus commissionWhat You'll DoAnswer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).Follow the Initial Customer Contact (ICC) process.Greet customers in a friendly and professional manner.Identify, confirm and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when service will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for service needs.Offer a multi-point inspection.Write accurate repair orders using ADP system.Follow the Interim Customer Contact (ICC2) process.Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with Additional Service Requests.Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.Communicate with technicians to gain clear understanding of services required and/or performed.Follow-up with customer during repair/servicing of vehicle so they are aware of status.Follow the Customer Delivery (CD) process.Receive and process cash or credit payment for all services performed.Upon completion of service promptly and professionally deliver vehicle to customer.Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.t You'll DoWhat You'll BringStrong attention to detailSense of urgencyExcellent communicationTyping – ability to type efficiently in order to enter repair orders.Mathematics – calculating service costs and counting change.Basic computer skillsAcceptable driving record and a valid driver's license in your state of residenceWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.