Service Advisor

Lithia & Driveway; Sanford (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Chrysler Dodge Jeep Ram of Seminole County is seeking a courteous Service Advisor to handle incoming calls, greet customers, and coordinate repairs in a fast-paced dealership environment.

You will prepare repair orders in the ADP system, provide accurate estimates, communicate costs and timelines, and guide customers through service status and payments to ensure a seamless, professional experience.

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail and sense of urgency.
• Typing efficiently to enter repair orders and estimates.

Responsibilities

• Answer incoming calls in a friendly, professional manner.
• Greet customers and confirm service needs.
• Provide estimates and explain costs and timelines.
• Prepare repair orders in the ADP system.
• Dispatch orders to technicians and track progress.
• Follow up with customers on service status.
• Process payments and deliver vehicles upon completion.

Skills

Attention to detail

Communication

Typing

Mathematics

Customer service

Tools

ADP system

Job description

Dealership:L0388 Chrysler Dodge Jeep Ram of Seminole CountyWhat You'll DoAnswer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).Follow the Initial Customer Contact (ICC) process.Greet customers in a friendly and professional manner.Identify, confirm and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when service will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for service needs.Offer a multi-point inspection.Write accurate repair orders using ADP system.Follow the Interim Customer Contact (ICC2) process.Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with Additional Service Requests.Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.Communicate with technicians to gain clear understanding of services required and/or performed.Follow-up with customer during repair/servicing of vehicle so they are aware of status.Follow the Customer Delivery (CD) process.Receive and process cash or credit payment for all services performed.Upon completion of service promptly and professionally deliver vehicle to customer.Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.What You'll BringStrong attention to detailSense of urgencyExcellent communicationTyping – ability to type efficiently in order to enter repair orders.Mathematics – calculating service costs and counting change.Basic computer skillsAcceptable driving record and a valid driver's license in your state of residence