Auto Service Advisor: Prompt, Accurate, Customer-Centric

Suburban Chrysler Dodge Jeep Ram of Ann Arbor; Ann Arbor (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Suburban Chrysler Dodge Jeep Ram of Ann Arbor is seeking a Service Advisor to handle customer calls, greet clients, and coordinate vehicle service. You will assess needs, communicate costs and timelines, and ensure accurate repair orders are created in the ADP system.

The role emphasizes strong communication, attention to detail, and timely status updates to customers throughout vehicle servicing and delivery.

Qualifications

• Demonstrate strong attention to detail in daily tasks.
• Show a sense of urgency when addressing customer needs.
• Communicate clearly and professionally with customers and team members.
• Type accurately to enter repair orders and notes.
• Calculate service costs and give accurate estimates.
• Maintain basic computer skills for daily operations.
• Possess a valid driver's license and acceptable driving record.

Responsibilities

• Answer incoming phone calls in a friendly, professional manner.
• Follow the ICC and ICC2 processes and greet customers warmly.
• Identify and resolve customer concerns during the service process.
• Explain repair findings, costs, and timelines to customers.
• Prepare and write repair orders using the ADP system.
• Dispatch orders to technicians and monitor progress.
• Provide status updates to customers during servicing and delivery.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing speed

Mathematics for costs and change

Basic computer skills

Valid driver’s license

Tools

ADP system

Job description

Suburban Chrysler Dodge Jeep Ram of Ann Arbor is seeking a Service Advisor to handle customer calls, greet clients, and coordinate vehicle service. You will assess needs, communicate costs and timelines, and ensure accurate repair orders are created in the ADP system.

The role emphasizes strong communication, attention to detail, and timely status updates to customers throughout vehicle servicing and delivery.