Automotive Sales Consultant — Customer-First Experience

Ourisman Volkswagen of Bethesda; Bethesda (MD); On-site; USD 52,000 - 62,000; Full time

Job summary

Ourisman Volkswagen of Bethesda is seeking a motivated Sales Associate to help customers select vehicles, provide product information, and ensure a positive buying experience. You will greet and assist customers, stay knowledgeable about inventory, guide them through test drives, financing, and closing, follow up on leads, and strive to meet individual sales targets.

This role emphasizes customer service, documentation accuracy, and teamwork in a busy showroom.

Qualifications

• Customer service mindset with a focus on client satisfaction.
• Strong communication and interpersonal skills.
• Ability to learn and apply sales techniques quickly.
• Ability to manage multiple tasks in a fast-paced showroom.

Responsibilities

• Greet and assist customers in a friendly, professional manner.
• Maintain knowledge of vehicle inventory, features, and pricing to answer questions and make recommendations.
• Guide customers through the sales process from selection and test drives to financing and closing.
• Follow up with leads to nurture relationships and drive sales.
• Meet or exceed individual sales targets and contribute to dealership performance.
• Prepare and process sales contracts and financing applications accurately.
• Keep showroom and lot clean and organized, with properly displayed vehicles.
• Address customer concerns promptly to ensure high satisfaction.

Tools

CRM software

MS Office

Job description

Ourisman Volkswagen of Bethesda is seeking a motivated Sales Associate to help customers select vehicles, provide product information, and ensure a positive buying experience. You will greet and assist customers, stay knowledgeable about inventory, guide them through test drives, financing, and closing, follow up on leads, and strive to meet individual sales targets.

This role emphasizes customer service, documentation accuracy, and teamwork in a busy showroom.