Auto Sales Manager: Customer Experience Leader

Ourisman Honda of Bethesda; Bethesda (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance options

Disability insurance (short-term &

Disability insurance (long-term)

Job summary

Ourisman Automotive Group in Bethesda seeks a passionate Sales Manager to drive growth in our expanding sales department while delivering exceptional customer experiences. The role requires leadership in a fast-paced automotive environment and a proactive approach to customer service.

The ideal candidate will guide clients through the sales process, be the go-to expert on vehicle features and options, and maintain strong CRM-based follow-up to cultivate relationships and repeat business.

Qualifications

• Strong verbal and written communication; excellent active listening skills.
• Ability to quickly learn and adapt to new technologies.
• Present a professional, well-groomed appearance.
• Able to work effectively in a team environment.
• Hold a valid driver’s license with driving record that meets dealership standards.

Responsibilities

• Welcome and assist clients as they arrive on the lot, guiding them through the sales process.
• Engage with clients to understand their needs thoroughly and assist them in finding a vehicle that meets their preferences.
• Be the go-to expert on all vehicle features, optional packages, and the latest technology.
• Personalize the vehicle delivery experience, ensuring clients are familiar with its operational features.
• Maintain consistent follow-up with clients through the dealership’s CRM system.

Skills

Communication

Active listening

Team collaboration

Adaptability

Customer focus

Driver's license

Job description

Ourisman Automotive Group in Bethesda seeks a passionate Sales Manager to drive growth in our expanding sales department while delivering exceptional customer experiences. The role requires leadership in a fast-paced automotive environment and a proactive approach to customer service.

The ideal candidate will guide clients through the sales process, be the go-to expert on vehicle features and options, and maintain strong CRM-based follow-up to cultivate relationships and repeat business.