Automotive Sales BDC Manager

Bob Tyler Toyota - Sales; Pensacola Beach (FL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid vacation

Training provided

Job summary

Bob Tyler Toyota is hiring a Business Development Center Manager to lead a team of 5 in the BDC and drive appointment scheduling for our sales team. The role emphasizes coaching, setting quotas, managing inquiries, and building effective internet/leads processes to maximize CSI and showroom traffic.

We offer a generous pay plan (noted at $100,000+), comprehensive benefits including medical/dental, 401(k), and paid vacation, plus ongoing training and career growth in a long-standing local

Qualifications

• Internet / BDC experience required; BDC management experience a plus.
• Managerial and leadership skills.
• Customer service, communication and computer skills.
• Positive, upbeat attitude; motivated to excel.
• Energetic and thrives in fast-paced team environment.
• Professional appearance and demeanor.
• Automotive sales experience a plus.
• Experience with digital marketing.

Responsibilities

• Hire, train and manage 5 BDC associates in a call center environment.
• Set quotas and appointment goals.
• Manage incoming calls and leads.
• Train and assist staff in responding to internet and phone inquiries.
• Train staff to identify customer needs, present product info, and schedule appointments.
• Build and measure the internet and BDC processes.
• Maximize sales and profitability to meet performance targets.
• Analyze sales data and identify improvement areas.
• Contribute to high CSI scores.

Skills

BDC management

Leadership

Customer service

Digital marketing

Automotive sales

Communication

Team coordination

Tools

CRM software

Job description

Business Development Center Manager

$100,000 Plus Opportunity + Great Benefits!

Experience Preferred

Walk-in Applicants are Welcome!

Bob Tyler Toyota is hiring now for a BDC Managerto oversee a group of 5 people in theBusiness Development Centerand be responsible for scheduling appointments with potential buyers to meet with our sales representatives. We are looking for motivated and goal-driven candidates who will make an immediate impact and help us continue to grow! Has over 25 years of consecutive local family ownership. Our dealership is very involved in the Pensacola community. We were named the Toyota district top sales volume store selling over 400 vehicles per month. Toyota customer satisfaction index high each month. Webelieve culture makes a difference and we strive to build lasting relationships with our employees, customers, and community.

A generous pay plan rewards YOUR skills and expertise!

• Professional, on-going training provided for your success!
• Medical and Dental insurance
• 401(k)
• Paid Vacation

Responsibilities - BDC Manager:

• Hire, train and manage 5 BDC associates in a call center environment
• Set quotas and appointment goals
• Manage incoming calls and leads
• Train and assist staff in answering internet and phone inquiries from potential customers looking for product availability, price, payment information, etc.
• Train and assist staff to identify customer’s needs, present product information, and schedule several appointments per day for customers to meet with our dealership's sales representatives.
• Build, maintain and measure the internet and business development processes
• Maximize sales and profitability to agreed levels of performance
• Analyze current sales data and look for areas to improve
• Contribute to high scores for the dealership’s customer satisfaction index (CSI)

Qualifications - BDC Manager:

• Internet / BDC experience is required – BDC management experience is a PLUS!
• Managerial and leadership skills
• Customer service, communication and computer skills
• A positive, upbeat attitude and motivated to excel in your career
• Energetic and thrives in a fast-paced team environment
• Professional appearance and demeanor
• Automotive sales experience is a PLUS!
• Experience with digital marketing
• Resume must be uploaded, and online assessment completed for immediate consideration.
• Applicants must pass pre-employment testing to include background checks, MVR, and drug screen.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.