BDC MANAGER

Southern-441-Toyota-; Florida; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Paid vacation

Job summary

Southern 441 Toyota seeks an experienced BDC Service Manager to lead the Service BDC Department in a fast-paced, high-volume dealership setting. You will coach a team of BDC representatives and oversee daily operations to optimize customer interactions and appointment scheduling.

Responsibilities include monitoring call performance, handling escalations, driving service retention, and collaborating with Service Advisors to maximize revenue and customer satisfaction.

Qualifications

• Experience leading a BDC or service department in an automotive dealership.
• Strong leadership and communication skills.
• Proven ability to manage inbound/outbound call campaigns and CRM usage.

Responsibilities

• Oversee daily operations of the Service BDC Department and coach the team.
• Improve inbound/outbound call performance and customer follow-up.
• Monitor CXI scores and service metrics, drive appointment show rates and revenue.
• Collaborate with Service Advisors and management to resolve escalations and optimize processes.

Skills

Leadership

Customer service

Communication

Team-building

Fast-paced environment

Tools

CRM systems

Dealership software

Job description

BDC Service Manager Southern 441 Toyota | Royal Palm Beach, FL

Southern 441 Toyota is seeking an experienced and motivated BDC (Business Development Center) Manager to lead and oversee our Service BDC Department. This is an excellent opportunity for a professional with strong leadership skills, customer service experience, and a passion for driving results in a high-volume dealership environment.

Responsibilities:

Manage and oversee all daily operations of the Service BDC Department. Lead, coach, and develop a team of BDC representatives.

Monitor and improve inbound and outbound call performance. Handle customer inquiries, appointments, follow-up calls, and service retention activities. Ensure exceptional customer service and customer satisfaction at everytouch point. Manage customer concerns and assist in resolving escalated situations.

Track and improveCXI (Customer Experience Index) scores and service department performance metrics.

Work closely with Service Advisors, Management, andBDC staff to maximize appointment show rates and service revenue. Monitor appointment scheduling, confirmation processes, and customer communication. Analyze daily, weekly, and monthly performance reports and implement improvement strategies.

Qualifications:

Previous automotive dealershipBDC or Service Department management experience preferred.

Strong leadership and team-building skills. Excellent communication and customer service abilities. Proven ability to manage inbound and outbound sales/service call campaigns. Experience withCRM systems and dealership software. Highly organized, goal-oriented, and self-motivated. Ability to thrive in a fast-paced, high-volume environment.

What We Offer:

Competitive salary plus performance bonuses. Health, dental, and vision benefits. Paid vacation and holidays. Career growth opportunities within a growing organization. Professional and supportive work environment.

What We Offer:

Competitive salary plus performance bonuses. Health, dental, and vision benefits. Paid vacation and holidays. Career growth opportunities within a growing organization. Professional and supportive work environment.

If you are a driven leader who is passionate about customer service, team development, and delivering exceptional results, we would love to hear from you.

Southern 441 Toyota Join a winning team committed to providing an outstanding customer experience and setting the standard for automotive service excellence.

Equal Opportunity Employer

Southern 441 Toyota is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. We believe that diversity strengthens our team and helps us provide exceptional service to our customers and community.