Automotive Sales BDC Coordinator

Santa Barbara Honda; Goleta (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay with bonus

Comprehensive training

Career growth potential

Mentorship and benefits package

Job summary

Toyota of Santa Barbara is seeking a BDC Coordinator to drive our sales pipeline and be the first point of contact for customers. You’ll manage leads, book appointments, and keep the CRM current with notes and next steps.

You’ll work with sales managers to balance floor availability, re-engage no-shows, and maintain a professional, energetic impression on every call. Training and growth are provided in a collaborative team setting.

Qualifications

• Experience handling high-volume inbound/outbound calls.
• Proven ability to manage and nurture multiple leads simultaneously.
• Comfort with CRM systems and data entry accuracy.

Responsibilities

• Work internet leads, phone-ups, and CRM follow-up queues to generate qualified appointments
• Keep our CRM clean and current; updating lead status, notes, and next steps in real time
• Follow up persistently on unresponsive leads and past customers without letting anything go stale
• Coordinate directly with sales managers to match appointment flow with floor availability
• Re-engage no-shows and lost opportunities with a fresh approach
• Be a professional, energetic first impression of Toyota of Santa Barbara on every call

Skills

Phone skills

Lead follow-up

CRM management

Organizational skills

Customer service

Education

High school diploma

Tools

CRM software

Job description

Toyota of Santa Barbara is looking for a BDC Coordinator to be the driving force behind our sales pipeline. In this role, you're the first real connection a customer has with our dealership, and how you handle that connection determines whether it becomes an appointment and eventually a sale.

We're not looking for someone who just logs calls and moves on. We want someone who treats every lead like it matters, follows through until it's either booked or truly dead, and keeps our sales team's calendar full of real opportunities.

A Day in This Role

• Work internet leads, phone-ups, and CRM follow-up queues to generate qualified appointments
• Keep our CRM clean and current; updating lead status, notes, and next steps in real time
• Follow up persistently on unresponsive leads and past customers without letting anything go stale
• Coordinate directly with sales managers to match appointment flow with floor availability
• Re-engage no-shows and lost opportunities with a fresh approach
• Be a professional, energetic first impression of Toyota of Santa Barbara on every call

What You Bring

• Confidence on the phone and stamina for a high call volume
• Sharp organizational skills; you can juggle dozens of leads without losing track of any of them
• A genuine drive to grow in the automotive industry
• BDC, call center, or customer service background is a plus, but we'll train someone with the right attitude
• Coachable, consistent, and hungry to move up

What We Offer

• Competitive pay with bonus opportunities
• Comprehensive training and career growth potential
• Collaborative, supportive team with hands-on mentorship
• Employee discounts and benefits package

Join a team that's redefining customer service in Santa Barbara.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.