Automotive SaaS Customer Success Manager – Onsite Chicago

Moto Acquire LLC; Chicago (IL); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Downtown Chicago office

Descripción de la vacante

MOTO(acquire) is hiring a Customer Success Manager to own relationships with dealer partners after the sale. You’ll onboard rooftops, ensure value delivery, and preempt churn by addressing issues early. You’ll collaborate with sales and engineering in our Chicago office to shape customer success strategies as we scale with AI-assisted tools.

You’ll lead onboarding, monitor dealer performance, and drive expansion opportunities while building strong executive relationships across dealer groups.

Formación

• 2+ years in customer success, account management, or automotive software
• Confident on the phone, on video calls, and in person with dealership leadership
• Organized enough to manage a large book of accounts
• AI-minded: familiarity with tools like ChatGPT or Claude
• Able to work in person at our downtown Chicago office five days a week
• Willing to travel occasionally for NADA and dealer group visits

Responsabilidades

• Own a book of dealer accounts and keep regular contact with every partner
• Build relationships with corporate leadership at dealer groups and keep MOTO(acquire) running smoothly across rooftops
• Run onboarding and go-live calls for new rooftops: product walkthroughs, settings reviews, testing, and launch
• Launch and support MOTO(drive) on the service drive with dealers to turn service customers into acquisitions
• Review dealer websites, lead flow, and performance data to spot problems and suggest improvements
• Run performance reviews with dealers and leadership showing vehicles, leads and results
• Track account health, usage, and customer contacts in HubSpot
• Help design and roll out AI-assisted customer success workflows
• Troubleshoot issues with dealers and coordinate with engineering to fix quickly
• Find expansion opportunities and partner with sales to close them
• Feed dealer feedback back to product to guide development
• Represent MOTO(acquire) at NADA and with larger dealer groups

Conocimientos

Customer success

Account management

Dealership relations

AI-minded

Herramientas

HubSpot CRM

Descripción del empleo

MOTO(acquire) is hiring a Customer Success Manager to own relationships with dealer partners after the sale. You’ll onboard rooftops, ensure value delivery, and preempt churn by addressing issues early. You’ll collaborate with sales and engineering in our Chicago office to shape customer success strategies as we scale with AI-assisted tools.

You’ll lead onboarding, monitor dealer performance, and drive expansion opportunities while building strong executive relationships across dealer groups.