Automotive Quick Lane Manager

Wood City Motors; Cloquet (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k

Paid Time off

Health, Dental, Vision, Life Benefits

Job summary

Wood City Motors in Cloquet, MN, is seeking an Automotive Quick Lane Manager to oversee daily service operations and RO flow. This role leads service advisors and technicians, drives efficiency, and ensures high customer satisfaction in a fast-paced Ford & CDJR dealership environment.

The manager will enforce safety guidelines, mentor staff, and coordinate training to meet manufacturer and dealership standards while maintaining quality control and warranty compliance.

Qualifications

• Must have automotive service management experience or as a senior advisor/technician.
• Strong leadership and communication abilities.
• Proficient with dealership software and scheduling tools.

Responsibilities

• Direct daily shop workflows and RO flow to maximize efficiency.
• Lead, train, and mentor service advisors and technicians.
• Handle escalated customer issues and ensure satisfaction.
• Maintain compliance with safety standards and manufacturer guidelines.

Skills

Automotive knowledge

Management

DMS software

Scheduling tools

Communication skills

Problem solving

Education

High school diploma or technical degree

Experience in automotive service management

Tools

DMS familiarity

Electronic scheduling tools

Diagnostic software

Job description

Wood City Motors is looking for an Automotive Quick Lane Manager to join our team! The Quick Lane Manager is a key player and assists in the daily operations of the Service Department. Wood City Motors is a fast-paced Ford & CDJR dealership located in the heart of Cloquet, MN.

Core Duties and Responsibilities

• Operations Management: Direct daily shop workflows, manage repair-order (RO) flow, and maintain service efficiency to minimize vehicle wait times.
• Staff Leadership: Train, schedule, supervise, and mentor service advisors, technicians, and support personnel.
• Customer Service & Conflict Resolution: Handle escalated customer complaints, explain multi-point inspection results, and ensure high satisfaction scores.
• Training & Quality Control: Provide on-the-job technical training, oversee multi-point inspections, and ensure compliance with manufacturer and dealership standards.
• Safety & Compliance: Enforce OSHA safety guidelines, keep shop equipment in safe working order, and monitor warranty compliance.

Required Skills and Qualifications

• Automotive Knowledge: Strong understanding of light-repair services, tire service, oil changes, brakes, and general maintenance.
• Management & Leadership: Proven ability to lead, motivate, and coach a team in a fast-paced environment.
• Technical Software: Familiarity with Dealership Management Systems (DMS), electronic scheduling tools, and diagnostic software.
• Communication & Interpersonal Skills: Clear verbal and written skills to interact with customers, technicians, and upper management.
• Problem-Solving: Quick decision-making to resolve scheduling bottlenecks, parts delays, or customer disputes.

Education and Experience:

High school diploma or technical degree; prior experience in automotive service management or as an experienced service advisor/technician.

401k

Paid Time off

Health, Dental, Vision, Life Benefits

Work Schedule

In Person Monday - Friday