Automotive Service Manager: Lead, Mentor & Drive Service

Wood City Motors; Cloquet (MN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401k

Paid Time off

Health, Dental, Vision, Life Benefits

Store discounts on parts, service and

Work Schedule: In Person Monday -

Job summary

Wood City Motors, a Ford + CDJR dealership in Cloquet, MN, seeks a Service Manager to lead from the front, back the crew, and ensure customer care every time. You will hire and mentor advisors and technicians, oversee budgets and KPIs, and maintain quality control across repairs and parts operations.

The role requires strong automotive knowledge, leadership, and communication skills, with in-person work Monday through Friday at our Cloquet site.

Qualifications

• 2+ years of supervisory experience in the auto industry preferred.

Responsibilities

• Staff & Workflow Management: Hire, train, schedule, and mentor service advisors and repair technicians.
• Customer Service & Relations: Address escalated inquiries, explain repairs, and resolve complaints.
• Financial & Budget Oversight: Prepare and manage budgets, payroll, and department expenses.
• Operations & Quality Control: Inspect repairs, minimize reworks, manage parts inventory, ensure safety and warranty compliance.

Skills

Automotive repair knowledge

Leadership & team management

Customer communication & software

Education

High school diploma or equivalent

Tools

Digital diagnostic software

Job description

Wood City Motors, a Ford + CDJR dealership in Cloquet, MN, seeks a Service Manager to lead from the front, back the crew, and ensure customer care every time. You will hire and mentor advisors and technicians, oversee budgets and KPIs, and maintain quality control across repairs and parts operations.

The role requires strong automotive knowledge, leadership, and communication skills, with in-person work Monday through Friday at our Cloquet site.