Automotive Quick Lane Manager

Iron Trail Motors Llc; Virginia (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k

Paid Time off

Health, Dental, Vision, Life Benefits

Job summary

Iron Trail Motors is seeking an Automotive Quick Lane Manager to lead daily service operations at our Chevrolet + Toyota dealership in Minnesota. You will direct shop workflows, train and supervise service advisors and technicians, handle escalated customer issues to maintain high satisfaction.

This in-person role requires OSHA safety compliance, oversight of inspections, scheduling bottlenecks, and adherence to manufacturer standards, with a Monday–Friday work schedule.

Qualifications

• High school diploma or technical degree.
• Experience in automotive service management or as a service advisor/technician.
• Ability to lead, coach, and train a team.
• Strong communication and problem-solving skills.

Responsibilities

• Direct daily shop workflows and RO flow to maximize efficiency.
• Train, schedule, and mentor service staff and advisors.
• Handle escalated customer complaints and ensure high satisfaction.
• Enforce safety, quality control, and manufacturer/dealership standards.

Skills

Automotive knowledge

Management & leadership

Technical software

Communication skills

Problem solving

Education

High school diploma or technical degree

Tools

DMS

Scheduling tools

Diagnostic software

Job description

Iron Trail Motors is looking for an Automotive Quick Lane Manager to join our team! The Quick Lane Manager is a key player and assists in the daily operations of the Service Department. Iron Trail Motors is a fast-paced Chevrolet + Toyota dealership located in the heart of the Iron Range.

Core Duties and Responsibilities

• Operations Management: Direct daily shop workflows, manage repair-order (RO) flow, and maintain service efficiency to minimize vehicle wait times.
• Staff Leadership: Train, schedule, supervise, and mentor service advisors, technicians, and support personnel.
• Customer Service & Conflict Resolution: Handle escalated customer complaints, explain multi-point inspection results, and ensure high satisfaction scores.
• Training & Quality Control: Provide on-the-job technical training, oversee multi-point inspections, and ensure compliance with manufacturer and dealership standards.
• Safety & Compliance: Enforce OSHA safety guidelines, keep shop equipment in safe working order, and monitor warranty compliance.

Required Skills and Qualifications

• Automotive Knowledge: Strong understanding of light-repair services, tire service, oil changes, brakes, and general maintenance.
• Management & Leadership: Proven ability to lead, motivate, and coach a team in a fast-paced environment.
• Technical Software: Familiarity with Dealership Management Systems (DMS), electronic scheduling tools, and diagnostic software.
• Communication & Interpersonal Skills: Clear verbal and written skills to interact with customers, technicians, and upper management.
• Problem-Solving: Quick decision-making to resolve scheduling bottlenecks, parts delays, or customer disputes.

Education and Experience: High school diploma or technical degree; prior experience in automotive service management or as an experienced service advisor/technician.

• 401k
• Paid Time off
• Health, Dental, Vision, Life Benefits

Work Schedule: In Person Monday - Friday