Aviation Product Support Specialist I – Tech & Customer Help

Garmin; Olathe (KS); On-site; USD 52,000 - 72,000; Full time

Job summary

Garmin seeks a full-time Aviation Product Support Specialist 1 at its U.S. headquarters in the Greater Kansas City area. You will provide basic product support for Garmin aviation products, including technical and sales support and related customer service tasks.

You will develop knowledge of Garmin aviation products and services, handle customer inquiries across channels, and contribute to problem solving and data integrity while ensuring confidentiality of information.

Qualifications

• High School Diploma or GED required.
• 40 hours of flight time.
• 10 hours of solo flight.
• 10 hours of ground instruction.
• Passed the written FAA Private Pilot exam.
• Demonstrated interest in Aviation.
• Ability to prioritize and multi-task in a flexible environment.
• Demonstrate strong verbal, written, and interpersonal communication skills.

Responsibilities

• Respond to basic customer inquiries regarding Garmin products, orders, pricing, and services across channels.
• Maintain professional interactions with customers and coworkers.
• Use emotional intelligence to manage customer emotions.
• Learn Garmin Aviation product specifications, capabilities, and operation.
• Address customer technical inquiries across channels.
• Research solutions using sound problem-solving techniques.
• Monitor and report failure trends in Garmin Aviation products.
• Provide operational support for Garmin aviation products in the NAS (VFR & IFR).
• Update aviation databases for Garmin products.
• Support Garmin Aviation software applications.
• Maintain confidentiality of customer and company information.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Problem solving

Multi-tasking

Data entry

Windows OS proficiency

Macintosh proficiency

Education

High School Diploma or GED

Bachelor's Degree

Private Pilot License (PPL)

Tools

Windows OS

Macintosh OS

Job description

Garmin seeks a full-time Aviation Product Support Specialist 1 at its U.S. headquarters in the Greater Kansas City area. You will provide basic product support for Garmin aviation products, including technical and sales support and related customer service tasks.

You will develop knowledge of Garmin aviation products and services, handle customer inquiries across channels, and contribute to problem solving and data integrity while ensuring confidentiality of information.