Automotive Parts Specialist — Customer & Tech Support

O'Reilly Auto Parts; Canutillo (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Start-

Medical, Dental, & Vision Insurance w/

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management in daily tasks.

Responsibilities include greeting customers, helping select parts, handling cash transactions, processing returns, and supporting professional customers and phone inquiries. The role emphasizes accurate part lookups, upselling, and adherence to company policies.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail customers and assist in selecting merchandise.
• Support store management and installer service specialists as needed.
• Handle cash, checks, and credit transactions and balance the drawer.
• Answer store phone calls, lookup parts, quote prices, and upsell related items.
• Process exchanges and returns per company policies.

Skills

Customer service

Multitasking

Attention to detail

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management in daily tasks.

Responsibilities include greeting customers, helping select parts, handling cash transactions, processing returns, and supporting professional customers and phone inquiries. The role emphasizes accurate part lookups, upselling, and adherence to company policies.