Automotive Parts Specialist - Customer Service & Tech

O'Reilly Auto Parts; Lake Charles (LA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Lake Charles, LA is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management in daily tasks. You will greet customers, assist with merchandise selection, handle cash transactions, returns, and exchanges, and perform in-store services with the team.

The role emphasizes friendly service, accuracy, and adhering to company policies while contributing to overall store performance.

Qualifications

• Ability to quickly match alphanumeric sequences.

Responsibilities

• Follow and promote customer service programs (Hi-5, Low Price Guarantee, etc.).
• Greet customers and assist with product selection.
• Assist installers and professionals as needed.
• Handle cash drawer, cash/checks, and credit card transactions.
• Process exchanges/returns per policy.
• Resolve customer complaints in a friendly manner.
• Perform in-store tasks (stocking, planograms, freight receival).
• Operate store equipment after training and company requirements.
• Provide in-store services (install wipers, test batteries, etc.).
• Occasionally drive a delivery vehicle if needed.

Skills

Quick alphanumeric matching

Outstanding customer service

Multitasking (phone and in-store)

Education

ASE certification

Job description

O'Reilly Auto Parts in Lake Charles, LA is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management in daily tasks. You will greet customers, assist with merchandise selection, handle cash transactions, returns, and exchanges, and perform in-store services with the team.

The role emphasizes friendly service, accuracy, and adhering to company policies while contributing to overall store performance.