Automotive Parts Specialist – Customer Service Pro

O'Reilly Auto Parts; Watertown (SD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Stock purchase plan

Career growth opportunities

Job summary

O'Reilly Auto Parts seeks a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise, and support management in daily tasks while maintaining accuracy in cash handling and returns.

The role emphasizes customer care, knowledge of automotive parts, and collaboration with store leadership to ensure smooth operations and customer satisfaction.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store.
• Familiar with automotive parts and cataloging is preferred.
• ASE certification is desirable.
• Spanish language skills are highly desired.

Responsibilities

• Follow and promote all company customer service programs.
• Greet customers and assist in selecting merchandise.
• Assist managers and installers with professional customers.
• Process cash, credit, and checks accurately.
• Answer store calls according to policy and quote prices.
• Handle exchanges/returns per policy.
• Maintain stock, planograms, and shop cleanliness.
• Perform in-store services and test equipment after training.
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Skills

Customer service

Multitasking

Phone support

Job description

O'Reilly Auto Parts seeks a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise, and support management in daily tasks while maintaining accuracy in cash handling and returns.

The role emphasizes customer care, knowledge of automotive parts, and collaboration with store leadership to ensure smooth operations and customer satisfaction.