Automotive Parts Specialist: Customer Service Pro

O'Reilly Auto Parts; Thermopolis (WY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Career growth opportunities

Paid time off

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers while supporting store management. The role includes assisting customers, handling transactions, processing returns, and performing daily store operations and in-store services as allowed by law.

The successful candidate will have strong customer service skills, the ability to multitask, and familiarity with automotive parts.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling).
• Greet customers and assist them in selecting merchandise.
• Assist professionals and installers; answer store calls and look up parts/prices.
• Process cash, checks, and credit transactions; handle returns/exchanges per policy.
• Perform daily store operations (stocking, planogram updates, freight receipts).
• Perform in-store services (test batteries, wipers, lighting, etc.) where allowed by state/local laws.

Skills

Customer service

Multi-tasking

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers while supporting store management. The role includes assisting customers, handling transactions, processing returns, and performing daily store operations and in-store services as allowed by law.

The successful candidate will have strong customer service skills, the ability to multitask, and familiarity with automotive parts.