Bilingual Auto Parts Specialist - Customer Service

O'Reilly Auto Parts; Lake Charles (LA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions from日

Medical, dental, vision insurance

Flexible Spending Account (FSA)

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide top-tier service to retail and installer customers in Lake Charles, LA. The role supports store management and promotes company customer service programs. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise selection, handling transactions, processing exchanges/returns, and performing daily store operations and in-store services where permitted.

Qualifications

• Must be able to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Support managers and installer service specialists with professional customers as needed.
• Answer store calls and look up parts and prices per policy; offer related items.
• Process exchanges and returns as per policy and maintain cash drawer securely.
• Perform store operations tasks: stocking, cycle counts, and image maker/planogram updates.
• Provide in-store services (e.g., battery test, wiper installation) where allowed by law.
• Deliver exceptional service to both walk-in and professional customers.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide top-tier service to retail and installer customers in Lake Charles, LA. The role supports store management and promotes company customer service programs. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise selection, handling transactions, processing exchanges/returns, and performing daily store operations and in-store services where permitted.