Automotive Parts Specialist — Customer Service Pro

Dormont Manufacturing Co; Town of Tomahawk (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, dental, and vision insurance

Tuition educational assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management with tasks. Bilingual candidates are encouraged to apply, and the role includes greeting customers, assisting with merchandise selection, and handling calls with accurate part lookups and quotes.

Responsibilities include cash handling, returns processing, complaints resolution, and assisting with planogram updates, stock, and daily operations.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet retail/walk-in customers promptly and assist in merchandise selection.
• Assist managers and installer service specialists for professional customers as needed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store, look up parts and quote prices, and offer related items.
• Responsible for maintaining and securing the cash drawer, processing cash, checks, and credit card transactions.
• Process exchanges and returns for credit per policy.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, stocking shelves, and cleaning.
• Perform daily tasks: process merchandise returns, stock counts, and monthly adjustments.
• Operate brake lathe and other store test equipment after training.
• Perform in-store services (install wipers, test batteries, test charging system, scan vehicle codes).
• Occasionally drive a delivery vehicle when needed (driving record must meet requirements).
• All other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management with tasks. Bilingual candidates are encouraged to apply, and the role includes greeting customers, assisting with merchandise selection, and handling calls with accurate part lookups and quotes.

Responsibilities include cash handling, returns processing, complaints resolution, and assisting with planogram updates, stock, and daily operations.