Automotive Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Lebanon (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k plan

Health insurance

Tuition assistance

Job summary

O’Reilly Auto Parts seeks a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with tasks. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise, handling all cash operations, and supporting service technicians and professional customers. The role also covers daily store operations and occasional delivery duties as needed.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet customers and assist in merchandise selection.
• Assist professional customers as needed.
• Handle cash drawer, cash/credit transactions, and returns per policy.
• Answer store calls, look up parts, provide quotes and upsell items.
• Perform daily store operations and imaging/planogram updates.
• Install wipers, test batteries, replace headlight capsules, and other in-store services where allowed.
• Occasionally drive a delivery vehicle per business need.

Skills

Customer service

Multitasking

Bilingual

Job description

O’Reilly Auto Parts seeks a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with tasks. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise, handling all cash operations, and supporting service technicians and professional customers. The role also covers daily store operations and occasional delivery duties as needed.