Automotive Parts & Customer Service Specialist

O'Reilly Auto Parts; Krum (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with employer contributions

Paid time off

Tuition assistance

Career growth opportunities

Stock Purchase Plan

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to assist store management with daily tasks. Bilingual candidates are encouraged to apply, and the role includes in-store services and occasional delivery duties.

Responsibilities include greeting customers, assisting with merchandise, answering calls, handling transactions, processing exchanges, maintaining stock, and supporting planograms.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Able to multitask handling customers on the phone and in-store.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support management and installers with assigned tasks.
• Answer store calls, lookup parts, quote prices, and promote related items.
• Process exchanges and returns per policy and handle complaints gracefully.
• Maintain cash drawer, accept payments, and process transactions.
• Assist with stock, planograms, and store cleanliness.
• Perform in-store services where allowed (e.g., wipers, batteries).
• Occasionally drive a delivery vehicle when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Bilingual Spanish

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to assist store management with daily tasks. Bilingual candidates are encouraged to apply, and the role includes in-store services and occasional delivery duties.

Responsibilities include greeting customers, assisting with merchandise, answering calls, handling transactions, processing exchanges, maintaining stock, and supporting planograms.