Automotive Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Saint Robert (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers and support store management. Bilingual candidates are encouraged to apply and you will assist with merchandize selection, cash handling, and store operations.

Essential duties include greeting customers, promoting programs, assisting professional customers, and performing daily operational tasks. The role may involve in-store services and occasional deliveries as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in store simultaneously.
• Able to work with automotive parts catalogs and sales processes.
• ASE certification preferred.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Promote customer service programs and process returns/exchanges per policy.
• Assist management and installers as needed.
• Handle cash, checks, and card transactions accurately.
• Provide in-store services (e.g., wipers, batteries, codes) where allowed.

Skills

Alphanumeric matching

Customer service

Multitasking (phone & in-store)

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers and support store management. Bilingual candidates are encouraged to apply and you will assist with merchandize selection, cash handling, and store operations.

Essential duties include greeting customers, promoting programs, assisting professional customers, and performing daily operational tasks. The role may involve in-store services and occasional deliveries as needed.