Automotive Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Rio Hondo (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Starting Day One medical, dental, &amp

Vision Insurance with FSA option

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is hiring a Parts Specialist to deliver high levels of service to retail and installer customers and support store management in daily tasks. Bilingual candidates are encouraged to apply and training is provided for store operations and technical services.

The role emphasizes greeting customers, assisting with merchandise selection, and handling phone inquiries, returns, and payments with a strong focus on customer satisfaction and policy adherence.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Ability to multitask, handling in-store and phone customers simultaneously.

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Operate brake lathe and other store test equipment after training and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow).

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O’Reilly Auto Parts is hiring a Parts Specialist to deliver high levels of service to retail and installer customers and support store management in daily tasks. Bilingual candidates are encouraged to apply and training is provided for store operations and technical services.

The role emphasizes greeting customers, assisting with merchandise selection, and handling phone inquiries, returns, and payments with a strong focus on customer satisfaction and policy adherence.