Automotive Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Ohio; On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Stock purchase plan

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and to support store management in achieving tasks.

Bilingual candidates are encouraged to apply. The role involves greeting customers, assisting with merchandise selections, and handling cash and transactions with accuracy, while providing recommendations and maintaining store standards.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending items, and offering the Low-Price Guarantee.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.

Skills

Customer service

Multitasking

Bilingual

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and to support store management in achieving tasks.

Bilingual candidates are encouraged to apply. The role involves greeting customers, assisting with merchandise selections, and handling cash and transactions with accuracy, while providing recommendations and maintaining store standards.