Automotive Parts Specialist & Customer Service Pro

O'Reilly Auto Parts; Cypress (TX); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide premier service to retail and installer customers and to support store management with tasks. The role includes greeting customers, assisting with merchandise selection, handling transactions, and processing returns with accuracy and courtesy.

Ideal candidates will have ASE certification, familiarity with automotive parts, and the ability to multitask between in-store and phone interactions.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and help them select merchandise.
• Assist managers and installer service specialists in serving professional customers as needed.
• Process cash, checks, credit card transactions, and maintain the cash drawer securely.
• Handle exchanges/returns for credit according to policy.
• Address and resolve customer complaints in a friendly manner.
• Perform daily operational tasks including stock and planogram updates.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Tools

Brake lathe

Weatherly indexing

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide premier service to retail and installer customers and to support store management with tasks. The role includes greeting customers, assisting with merchandise selection, handling transactions, and processing returns with accuracy and courtesy.

Ideal candidates will have ASE certification, familiarity with automotive parts, and the ability to multitask between in-store and phone interactions.