Automotive Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Westland (MI); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Paid time off

401k with employer contributions

Health insurance

Tuition assistance

Career growth opportunities

Zusammenfassung

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will support store management and help with daily tasks including cashier duties, part lookups, and customer assistance in person and over the phone.

The role emphasizes friendly service, accuracy in transactions, and participation in training programs. Multitasking across customers and calls is essential, with opportunities for growth within a stable retailer.

Qualifikationen

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Aufgaben

• Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Promote and follow company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, etc.).
• Assist managers and installer service specialists in serving professional customers as needed.
• Answer store calls per policy, look up parts and quote prices, and offer related items with the Low-Price Guarantee.
• Maintain and secure cash drawer; process cash, checks, and credit card transactions.

Kenntnisse

Customer service

Multitasking

Alphanumeric matching

Jobbeschreibung

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will support store management and help with daily tasks including cashier duties, part lookups, and customer assistance in person and over the phone.

The role emphasizes friendly service, accuracy in transactions, and participation in training programs. Multitasking across customers and calls is essential, with opportunities for growth within a stable retailer.