Automotive Parts Specialist - Customer Service Pro

O'Reilly Auto Parts; Eau Claire (WI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Paid time off

401k with employer contributions

Medical/Dental/Vision insurance

Tuition assistance

Career growth opportunities

Zusammenfassung

O'Reilly Auto Parts is hiring a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management and emphasizes customer care, product knowledge, and daily operational duties.

Responsibilities include assisting customers, processing transactions, handling returns, and supporting merchandising. Bilingual candidates are encouraged to apply.

Qualifikationen

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Aufgaben

• Greet customers and assist with selection of merchandise.
• Promote customer service programs like Hi-5, Low Price Guarantee.
• Assist installers and professional customers as needed.
• Complete required training for the position.
• Answer store phone and provide quotes per policy.
• Handle cash, checks, and credit card transactions securely.
• Process exchanges and returns per policy.
• Address and resolve customer complaints courteously.
• Support daily operations and merchandising tasks.
• Occasionally drive a delivery vehicle for shipments.

Kenntnisse

Alphanumeric matching

Customer service

Multitasking

Ausbildung

ASE certification

Tools

Weatherly index system

Jobbeschreibung

O'Reilly Auto Parts is hiring a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management and emphasizes customer care, product knowledge, and daily operational duties.

Responsibilities include assisting customers, processing transactions, handling returns, and supporting merchandising. Bilingual candidates are encouraged to apply.