Automotive Parts Specialist & Customer Service Pro

O'Reilly Auto Parts; North Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision insurance

Job summary

O'Reilly Auto Parts seeks a Parts Specialist to deliver high-level service to retail and installer customers, while supporting store management in daily tasks. Bilingual candidates are encouraged to apply.

You will greet customers, assist with merchandise selection, handle transactions, and support technician and store operations as trained. The role emphasizes customer satisfaction, accuracy in cash handling, and participation in ongoing training and store initiatives, including planogram

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in-store simultaneously.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Greet customers and assist in merchandise selection.
• Support store management and installer service specialists.
• Handle cash, checks, and credit card transactions.
• Process exchanges/returns per policy and resolve complaints.
• Perform daily store operations and in-store services as trained.

Skills

Alphanumeric matching

Customer service

Multi-tasking

Education

ASE certification

Tools

Weatherly index system

Job description

O'Reilly Auto Parts seeks a Parts Specialist to deliver high-level service to retail and installer customers, while supporting store management in daily tasks. Bilingual candidates are encouraged to apply.

You will greet customers, assist with merchandise selection, handle transactions, and support technician and store operations as trained. The role emphasizes customer satisfaction, accuracy in cash handling, and participation in ongoing training and store initiatives, including planogram