Automotive Parts & Customer Service Pro

O'Reilly Automotive; Pelham (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k from Day One

Medical/Dental/Vision insurance

Tuition assistance

Career growth opportunities

Wellbeing programs

Job summary

O'Reilly Auto Parts seeks a Parts Specialist to provide high-level service to retail and installer customers and support store management with daily tasks. Bilingual candidates are encouraged to apply and will contribute to greeting customers, assisting with merchandise selection, and handling inquiries by phone or in person.

The role involves assisting with inventory, returns, cash handling, and basic store operations, with opportunities to grow through training and promotion within the company.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs, e.g. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• All other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts seeks a Parts Specialist to provide high-level service to retail and installer customers and support store management with daily tasks. Bilingual candidates are encouraged to apply and will contribute to greeting customers, assisting with merchandise selection, and handling inquiries by phone or in person.

The role involves assisting with inventory, returns, cash handling, and basic store operations, with opportunities to grow through training and promotion within the company.