Automotive Parts Specialist - Customer Service Pro

O'Reilly Auto Enterprises, LLC; Ennis (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Medical, dental, vision insurance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers while supporting store management with daily tasks. Bilingual candidates are encouraged to apply and will help bridge communication with Spanish-speaking customers.

Responsibilities include greeting customers, performing parts lookups, processing transactions, stocking shelves, and handling returns per policy.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist management in servicing professional customers as needed.
• Process transactions and returns per policy; maintain cash drawer.
• Provide parts lookups, pricing, and related selling recommendations.
• Perform store operations tasks including stocking, image updates, and inventory checks.
• Offer in-store services such as wiper installation and battery testing where allowed.

Skills

Customer service

Multitasking

Bilingual (Spanish)

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers while supporting store management with daily tasks. Bilingual candidates are encouraged to apply and will help bridge communication with Spanish-speaking customers.

Responsibilities include greeting customers, performing parts lookups, processing transactions, stocking shelves, and handling returns per policy.