Automotive Parts Specialist: Bilingual Customer Service Pro

O'Reilly Auto Parts; Rhinelander (WI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Health insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers in-store. The role supports store management and encourages bilingual applicants to apply, with responsibilities including greeting customers, processing transactions, and assisting with stock and planograms.

Responsibilities include handling exchanges, addressing complaints, and assisting with daily operational tasks and in-store services as permitted by state law.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail customers and assist them in merchandise selection.
• Assist professionals and installers as needed.
• Handle cash, checks, and credit card transactions.
• Process exchanges and returns per policy.
• Address and resolve customer complaints.

Skills

Customer service

Multitasking

Bilingual Spanish

Alphanumeric matching

Communication skills

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers in-store. The role supports store management and encourages bilingual applicants to apply, with responsibilities including greeting customers, processing transactions, and assisting with stock and planograms.

Responsibilities include handling exchanges, addressing complaints, and assisting with daily operational tasks and in-store services as permitted by state law.