Automotive Parts Specialist & Customer Service Pro

O'Reilly Auto Parts; San Angelo (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers, greet shoppers, and support store management with daily tasks. The role emphasizes accurate cash handling, product knowledge, and friendly assistance across sales and service tasks.

As part of a dynamic team, you will promote customer service programs, assist professional customers, and perform stock and planogram duties while upholding company policies and safety standards.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers in a friendly, courteous manner and assist with merchandise selection.
• Follow and promote customer service programs such as Hi-5 and related selling.
• Assist professional customers as needed and directed by management.
• Handle cash, checks, and credit card transactions accurately.
• Process exchanges and returns per company policy.
• Address and resolve customer complaints amicably.
• Support stock tasks: stocking shelves, planogram updates, and imaging prep.
• Operate shop equipment after training and company requirements.
• Perform in-store services (e.g., battery tests, wiper installation) where allowed by law.
• Occasionally drive a delivery vehicle as business needs dictate.

Skills

Customer service

Multitasking

Phone & in-store service

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers, greet shoppers, and support store management with daily tasks. The role emphasizes accurate cash handling, product knowledge, and friendly assistance across sales and service tasks.

As part of a dynamic team, you will promote customer service programs, assist professional customers, and perform stock and planogram duties while upholding company policies and safety standards.