Automotive Parts Specialist — Customer-Focused Service

O'Reilly Auto Parts; Fort Walton Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition assistance

Career growth opportunities

Paid Time Off

Job summary

O'Reilly Auto Parts in Fort Walton Beach, FL seeks a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with assigned tasks.

You will greet customers, assist in selecting merchandise, and promote service programs. You may handle cash, processing, returns, and occasional deliveries, with training provided for in-store services.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Multitask between in-store and phone interactions.

Responsibilities

• Greet retail and walk-in customers and assist in selecting merchandise.
• Promote all company customer service programs (Hi-5, Low Price Guarantee).
• Assist professional customers and installers as needed.
• Complete assigned company training relevant to the position.
• Answer store calls, lookup parts and quote prices, and offer related items.
• Handle cash, checks, and credit card transactions accurately.
• Process exchanges/returns per company policies and resolve complaints.
• Assist with planogram updates, stocking shelves, and inventory tasks.
• Operate in-store services (install wipers, test batteries, etc.) after training.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitask

Communication

Job description

O'Reilly Auto Parts in Fort Walton Beach, FL seeks a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with assigned tasks.

You will greet customers, assist in selecting merchandise, and promote service programs. You may handle cash, processing, returns, and occasional deliveries, with training provided for in-store services.