Automotive Parts Pro - Customer-First Service

O'Reilly Auto Parts; Lake Wales (FL); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts in Lake Wales, FL is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management with daily tasks.

You will greet customers, help them select merchandise, assist professional customers, handle cash, process returns, and participate in stock updates and store operations. The role offers opportunities for growth and emphasizes customer satisfaction and teamwork.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Demonstrated outstanding, friendly, and professional customer service.
• Must multitask, handling in-store and phone inquiries simultaneously.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Support management and installers with assigned tasks.
• Process cash, checks, and card transactions accurately.
• Handle exchanges and returns per policy.
• Address customer complaints in a friendly manner.
• Assist with stock, planograms, and store merchandising.
• Perform in-store services and light maintenance as trained.
• Occasionally drive a delivery vehicle when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts in Lake Wales, FL is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management with daily tasks.

You will greet customers, help them select merchandise, assist professional customers, handle cash, process returns, and participate in stock updates and store operations. The role offers opportunities for growth and emphasizes customer satisfaction and teamwork.