Automotive Parts Specialist: Customer-Focused & Fast-Paced

USA GPC Genuine Parts Company; Pikeville (TN); On-site; USD 21,000 - 25,000; Full time

Job summary

USA GPC Genuine Parts Company seeks a Store Pro to be the primary customer contact in the retail store, delivering high-quality automotive parts solutions for both retail and wholesale customers. You will leverage product knowledge to assist customers and support team members while handling POS and catalog systems in a fast-paced environment.

The role emphasizes customer engagement, reliability, and teamwork, contributing to store performance and customer loyalty as part of NAPA retail

Qualifications

• Customer service orientation essential for positive interactions with customers.
• Strong verbal and written communication to assist customers and colleagues.
• Solid problem-solving skills to resolve parts and product questions.
• Willingness to learn automotive parts, technology systems, and store processes.
• Ability to work well in a team and support peers in a fast-paced environment.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Delivers a consistently positive and engaging customer experience.
• Uses product knowledge to assist customers and support team members.
• Operates POS, inventory/catalog tools, and communication devices.
• Maintains high energy and customer focus in a fast-paced retail environment.
• Supports store operations including transactions, inquiries, and general workflow.
• Builds relationships with customers to drive loyalty and repeat business.
• Coordinates and dispatches deliveries, pulls and prepares orders for customers and drivers.

Skills

Customer service

Communication skills

Problem solving

Willingness to learn

Team collaboration

Education

High School Diploma or GED

Job description

USA GPC Genuine Parts Company seeks a Store Pro to be the primary customer contact in the retail store, delivering high-quality automotive parts solutions for both retail and wholesale customers. You will leverage product knowledge to assist customers and support team members while handling POS and catalog systems in a fast-paced environment.

The role emphasizes customer engagement, reliability, and teamwork, contributing to store performance and customer loyalty as part of NAPA retail