Automotive Parts Specialist & Customer Champion

USA GPC Genuine Parts Company; Springfield (IL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

USA GPC Genuine Parts Company seeks a Store Pro to be the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role focuses on providing automotive parts solutions for both retail and wholesale customers.

You will use product knowledge to assist customers, operate POS and inventory tools, and support store operations to drive loyalty and efficient fulfillment while upholding safety and standards.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsabilités

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.
• Leadership Demonstrates personal accountability and ownership of customer outcomes Leads by example in delivering exceptional customer service Supports team members by sharing knowledge and assisting with problem-solving Contributes to a positive, collaborative, and high-performance team environment Shows initiative in learning and career development

Connaissances

Customer service

Communication

Problem solving

Interpersonal skills

Formation

High School Diploma or GED

Description du poste

USA GPC Genuine Parts Company seeks a Store Pro to be the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role focuses on providing automotive parts solutions for both retail and wholesale customers.

You will use product knowledge to assist customers, operate POS and inventory tools, and support store operations to drive loyalty and efficient fulfillment while upholding safety and standards.