Automotive Parts Pro: Customer-Centric Store Expert

USA GPC Genuine Parts Company; Ottawa (KS); On-site; USD 24,000 - 32,000; Full time

Job summary

USA GPC Genuine Parts Company’s NAPA store is looking for a Store Associate who will be the primary contact for customers, delivering a high-quality experience and automotive parts solutions for both retail and wholesale customers.

You will rely on product knowledge, operate POS and catalog systems, and collaborate with teammates to drive sales, accuracy, and efficient store operations in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.
• Leadership Demonstrates personal accountability and ownership of customer outcomes Leads by example in delivering exceptional customer service Supports team members by sharing knowledge and assisting with problem-solving Contributes to a positive, collaborative, and high-performance team environment Shows initiative in learning and career development

Skills

Communication skills

Customer focus

Problem solving

Learning automotive systems

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

USA GPC Genuine Parts Company’s NAPA store is looking for a Store Associate who will be the primary contact for customers, delivering a high-quality experience and automotive parts solutions for both retail and wholesale customers.

You will rely on product knowledge, operate POS and catalog systems, and collaborate with teammates to drive sales, accuracy, and efficient store operations in a fast-paced environment.