Automotive Parts Specialist | Customer Champion

NAPA Auto Parts; Monroe (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

NAPA Auto Parts in Monroe, NC is seeking a Store Pro to serve as the primary customer contact in the retail store, delivering automotive parts solutions and a high-quality experience for both retail and wholesale customers.

You will use POS and inventory tools, build customer relationships, support store operations, and contribute to team goals through knowledge, responsiveness, and a positive, energetic presence.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License required.
• Strong communication and interpersonal skills.
• Customer-focused with problem-solving abilities.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Skills

Strong communication

Customer service

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

NAPA Auto Parts in Monroe, NC is seeking a Store Pro to serve as the primary customer contact in the retail store, delivering automotive parts solutions and a high-quality experience for both retail and wholesale customers.

You will use POS and inventory tools, build customer relationships, support store operations, and contribute to team goals through knowledge, responsiveness, and a positive, energetic presence.