Automotive Parts Specialist — Customer Champion

NAPA Auto Parts; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

NAPA Auto Parts in Phoenix, AZ is seeking a Store Pro for full-time employment to serve as the primary customer contact, delivering automotive parts solutions and supporting both retail and wholesale clients.

You will operate POS and inventory systems, engage customers with knowledge and enthusiasm, and help ensure fast, accurate order fulfillment and delivery coordination within a dynamic store environment.

Qualifications

• High School Diploma or GED required or equivalent.
• Valid Driver's License required.
• Strong written and verbal communication and interpersonal skills.
• Customer-focused mindset with listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication skills

Interpersonal skills

Customer-focused

Problem-solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Delivery management systems

Job description

NAPA Auto Parts in Phoenix, AZ is seeking a Store Pro for full-time employment to serve as the primary customer contact, delivering automotive parts solutions and supporting both retail and wholesale clients.

You will operate POS and inventory systems, engage customers with knowledge and enthusiasm, and help ensure fast, accurate order fulfillment and delivery coordination within a dynamic store environment.