Automotive Parts Specialist — Customer Experience

NAPA Auto Parts; Louisville (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

NAPA Auto Parts in Louisville is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering the NAPA brand experience. You will provide automotive parts solutions for retail and wholesale customers, using product knowledge to support the sales team and drive store performance.

In this fast-paced role, you’ll operate POS and inventory systems, assist with inventory control, and help maintain a welcoming, high-energy store environment.

Qualifications

• High School Diploma or GED.
• Valid Driver's License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment.
• Hands-on experience with vehicle repair or maintenance.
• Knowledge of inventory or cataloging systems.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
• Leadership.
• Demonstrates personal accountability and ownership of customer outcomes.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused mindset

Problem-solving

Leadership

Willingness to learn

Education

High School Diploma or GED

ASE Certification (not required)

Job description

NAPA Auto Parts in Louisville is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering the NAPA brand experience. You will provide automotive parts solutions for retail and wholesale customers, using product knowledge to support the sales team and drive store performance.

In this fast-paced role, you’ll operate POS and inventory systems, assist with inventory control, and help maintain a welcoming, high-energy store environment.