Automotive Parts Specialist – Bilingual Customer Service

O'Reilly Auto Parts; Springfield (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive wages & paid time off

Stock purchase plan

Medical, dental, & vision insurance

Tuition assistance programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist in Springfield, MA to provide high-level customer service and support store management. This role involves engaging with retail and installer customers, as well as handling transactions and resolving complaints.

Bilingual candidates are encouraged to apply. The company offers competitive wages, a stock purchase plan, and health benefits.

Qualifications

• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Ability to provide outstanding, friendly and professional customer service.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Provide excellent service to customers calling the store on the phone.
• Assist with daily operational tasks in the store.
• Address and resolve customer complaints in a friendly manner.

Skills

Outstanding customer service

Multitasking ability

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist in Springfield, MA to provide high-level customer service and support store management. This role involves engaging with retail and installer customers, as well as handling transactions and resolving complaints.

Bilingual candidates are encouraged to apply. The company offers competitive wages, a stock purchase plan, and health benefits.